Considerations for Choosing a Web Based Issue tracking System

by Nesster

It’s not uncommon for companies to require more than one type of tracking software. For example, many companies need bug tracking software, issue tracking software and project management software simultaneously. However, if you don’t shop around, it can seem as if you’ll have to go with a different tracking system provider for each of your tracking needs. While some tracking providers specialize in offering a particular type of software, there are also tracking providers that offer all forms of tracking software within the same tracking system. If you require more than one type of tracking, selecting a web based issue tracking system provider that offers all of your tracking needs will typically save you money.

Are Your Tracking Needs Temporary Or Permanent?

Some small to midsize companies only use an issue tracking tool for certain types of projects, while other companies’ daily operations and projects represent permanent tracking needs. If you have permanent tracking needs, then it may be worthwhile to sign an extended contract with a tracking provider. However, if you only need temporary tracking or are unsure of your long term tracking needs, it makes more sense to go with a provider that offers tracking services on a pay as you go basis. Some pay as you go tracking providers also offer significant discounts to companies that prepay for 6 or 12 months of tracking services.

How Many Tracking System Users Will You Have?

The price of a web based issue tracking system is predicated on two factors: tracking features and the number of users that will access the system. Some tracking providers market their services toward large companies and don’t offer tracking plans for less than 100 users, while other providers offer a broad range of user plans, with plans that accommodate as few a five users. If you operate a small to midsize company that is growing, it’s best to select a provider that offers a broad range of user plans so that you can upgrade your user options as your company growth dictates.

How Much Can You Afford To Spend on a Tracking System?

Web based issue tracking is significantly more affordable than internal issue tracking for an obvious reason: with web based tracking, you don’t pay for hardware, software or system maintenance. However, it’s still a good idea to develop a tracking system budget before you start shopping for a tracking provider, as the price of tracking plans can range significantly. For example, a company that has roughly five system users can expect to pay around $ 60 a month, while a company that has roughly 2,500 system users can expect to pay around $ 18,000 a month.